I'm glad that the D&H owners have retired.
Years ago, shortly after moving to Cullman, I stopped into D&H to buy some oil and filters. The lady behind the counter wasn't very friendly, but she found and produced my filters in a reasonable amount of time. Meanwhile, I had to listen to Gerald's hard sell about how Kawasaki's is the best oil available, and I should not get the YamaLube bottles which I had selected. He got pissy when I said that I was going to stick with the YamaLube. Then, when it came time to pay, I tried to pay by debit card, and they said that they don't take credit cards. I just stared at them for a moment and then said, "This is the 21st century. You don't take debit cards?" Needless to say, I did not go back for a long time.
However, I drive right past them every time I go to/from work, so eventually, I did visit again, just to browse the motos. I noticed that they had a credit/debit card reader next to the register this time.
My impression of D&H was that they were probably okay to deal with as long as you could handle Gerald's quirkiness. But the shop is very small, and if they are going to carry motos, SxS, and watercraft, they desperately need a larger building.
Fast forward to yesterday....
I stopped in to ask about the Yamaha Tenere 700. There was a young kid watching the floor. He was pleasant and tried to answer my questions, but every answer sounded like a guess. He was not sure when they were getting anything, what they were getting, how to find out, or anything else.
They had more dirt bikes on the display floor than anything else, but they did have a couple of sport bikes, a naked, Kawi's retro 900, and a couple of KLRs. All of the motos had big yellow "No Haggle Price" signs on them showing prices above MSRP, but not ridiculously so.
My impression of them today is that you probably would not get raped on a purchase, but they have a limited selection because the floor space is still very small. I hope that they do move into a larger facility, even if they wind up on the other side of town.